Terms of Service

1. Acceptance of Terms

By accessing our website at singhcore.ca or engaging our services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree, please do not use our services.

2. Services Description

SinghCore provides AI-powered automation services for service businesses, including but not limited to missed call recovery, lead follow-up automation, review generation, customer reactivation campaigns, AI voice receptionist services, social media management, Meta ads management, and website development.

All services are provided to businesses operating primarily in the Greater Toronto Area, including Brampton, Mississauga, and surrounding regions.

3. Service Agreement and Payment

Services are provided on a monthly subscription basis following a one-time setup fee. Monthly fees are billed in advance and are non-refundable except where required by law.

Setup fees cover the custom configuration, tailoring, and launch of your system. These fees are non-refundable once setup has commenced.

Pricing is in Canadian dollars (CAD) and is subject to change with 30 days written notice.

4. Cancellation Policy

You may cancel your subscription at any time with 30 days written notice to [email protected]. Your service will continue until the end of the current billing period.

SinghCore reserves the right to terminate service immediately in cases of non-payment, breach of these terms, or misuse of the platform.

5. Client Responsibilities

You agree to:

• Provide accurate business information required to configure your system
• Ensure your use of our services complies with all applicable laws and regulations
• Obtain any necessary consents from your customers for automated messaging under CASL
• Not use the service for spam, harassment, or any unlawful purpose
• Notify us promptly of any changes to your business information that may affect service delivery

6. SMS and Messaging Compliance (CASL)

Our automated messaging services comply with Canada's Anti-Spam Legislation (CASL). You are responsible for ensuring your business has appropriate opt-in consent from contacts who will receive automated messages through our system.

You must not use our services to send unsolicited commercial messages or to contact individuals who have opted out of communications. SinghCore is not liable for CASL violations arising from contact lists or instructions provided by the client.

7. Limitation of Liability

SinghCore provides services on an "as available" basis. We do not guarantee specific results, revenue recovery amounts, or business outcomes. Results will vary based on your industry, location, call volume, and other factors outside our control.

To the maximum extent permitted by law, SinghCore's total liability shall not exceed the total fees paid by you in the 3 months preceding the claim. SinghCore shall not be liable for any indirect, incidental, special, or consequential damages.

8. Intellectual Property

All proprietary systems, workflow templates, automation frameworks, tools, and processes developed by SinghCore remain our intellectual property. Custom messaging content and brand assets created for your business remain your property upon full payment of all outstanding fees.

9. Privacy

Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. We comply with PIPEDA and applicable Ontario privacy law.

10. Governing Law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes shall first be pursued through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in Ontario under the Arbitration Act, 1991.

11. Changes to Terms

We may update these terms from time to time. Continued use of our services after changes are posted constitutes acceptance of the updated terms. We will provide 14 days written notice of material changes to active clients.

12. Contact

Questions about these terms? Contact us at:

• Email: [email protected]
• Phone: 647-470-2814
• Business: Bansal Impex Inc. operating as SinghCore, Brampton, Ontario, Canada